FAQs
Frequently asked questions
Answers to the questions we hear most, grouped by topic.
Booking & Consultations
How do I book a consultation?
You can book directly through our online patient portal, or contact our team by phone or email and we'll get you set up with the right appointment type.
Can I have a telephone or video consultation?
Yes. Most of our appointments can be carried out by video, so you can speak to a clinician from home. In-person appointments are also available if you prefer to be seen in clinic.
How often will I need to be seen?
This depends on your treatment plan. Most patients have a follow-up around 3 months after starting or changing treatment, then review appointments roughly every 6–12 months once things are settled.
How long does a consultation last?
Initial consultations typically run around 45 minutes, giving enough time to properly discuss your symptoms, history, and options. Follow-ups are usually shorter.
Do I need a referral letter from my GP?
No referral is needed — you can book directly with us. It can still be useful to let your GP know about any treatment changes so your records stay up to date.
Do you treat patients from overseas?
Yes, we're able to see patients from overseas via video consultation, though prescribing and blood testing options may vary depending on your location. Our team can confirm what's possible for you.
Will my consultation be covered by private medical insurance?
Some insurers do cover consultations with us — coverage depends on your specific policy and provider. We'd recommend checking directly with your insurer before booking, and we're happy to provide any documentation they need.
Blood Tests
Why might I need a blood test?
Blood tests help your clinician understand your current hormone levels and other relevant markers, so your treatment plan can be tailored specifically to you rather than guessed at.
How is my blood taken?
A trained phlebotomist takes a small sample from a vein in your arm, usually using a standard needle and vial — the process itself takes just a few minutes.
When is the best time to have a blood test if I still have periods?
If you're still having periods, certain hormone tests are best taken on specific days of your cycle. Your clinician will advise the ideal timing based on which tests you need.
Which blood tests are right for me?
This depends on your symptoms and treatment history. Your clinician will recommend a panel tailored to your situation during your consultation.
Where can I have a blood test?
Blood tests can usually be arranged at one of our clinics or through a partner testing service near you, depending on your location.
What happens on the day of my blood test?
You'll check in, confirm which tests you're having, and the sample itself only takes a few minutes. You can typically resume normal activities straight after.
What should I know before having a blood test while on HRT?
Certain hormone results can be affected by the timing of your HRT dose. Your clinician will let you know if you need to test at a particular point relative to your treatment.
I don't like needles – what should I do?
Let your phlebotomist know beforehand — they're experienced in helping nervous patients and can talk you through the process, use numbing options where available, or have you lie down during the test.
What is a full blood count (FBC) and why is it important?
An FBC measures your red cells, white cells, and platelets. It gives a general picture of your overall health and can flag issues like anaemia or infection.
Preparing for your blood test
Stay hydrated, and if fasting is required for any of your tests, your clinician will let you know in advance. Wear something with easy access to your upper arm.
When will I receive my blood test results?
Results are typically available within 5–7 working days, and your clinician will talk you through them at your next appointment or via a results summary.
Coils
How much does it cost to get a coil fitted?
Coil fitting costs vary depending on the type of coil and whether it's combined with a consultation. See our Pricing page for current costs, or ask our team for a personalised quote.
I already have a coil fitted elsewhere. Can you remove or change it?
Yes — our clinicians can remove or replace an existing coil, including a Mirena or other type, as part of a coil review appointment.
Understanding Your Results
What are thyroglobulin antibodies (TgAb)?
TgAb are antibodies that can indicate autoimmune thyroid activity. Raised levels may prompt further investigation into thyroid function.
What are thyroid peroxidase antibodies (TPOAb)?
TPOAb are another marker of autoimmune thyroid disease, often tested alongside TgAb when thyroid dysfunction is suspected.
What is a thyroid function test and why is it checked? (TSH, T4, T3)
This test measures hormones that regulate your metabolism. Thyroid imbalances can cause symptoms that overlap with perimenopause and menopause, so it's often checked to rule out other causes.
What is the Free Androgen Index (FAI)?
FAI is a calculated ratio that helps assess how much testosterone is actually available and active in your body, taking SHBG levels into account.
What is SHBG (Sex Hormone Binding Globulin)?
SHBG is a protein that binds to hormones like testosterone and oestrogen, affecting how much is freely available for your body to use.
Why is testosterone important for women?
Testosterone plays a role in energy, mood, focus, and libido. Levels naturally decline with age and can contribute to symptoms during perimenopause and menopause.
What does oestradiol do?
Oestradiol is the primary form of oestrogen in the body before menopause, playing a key role in reproductive health, bone density, and mood regulation.
What is TC (Total Cholesterol)?
Total cholesterol measures the overall amount of cholesterol in your blood, combining both HDL and LDL, and is used to assess cardiovascular risk.
What is the difference between HDL and LDL cholesterol?
HDL is often called "good" cholesterol as it helps remove excess cholesterol from your bloodstream, while LDL ("bad" cholesterol) can build up in artery walls if levels are too high.
What are lipids and why do they matter?
Lipids include cholesterol and triglycerides. Monitoring them helps assess your risk of cardiovascular disease, which can shift during perimenopause and menopause.
What is HbA1c and how does it relate to diabetes?
HbA1c reflects your average blood sugar levels over roughly the past 2–3 months and is used to screen for, or monitor, diabetes and prediabetes.
Why is a liver function test important?
Liver function tests check how well your liver is working, which is relevant since the liver processes many hormones and medications, including HRT.
What does a kidney function test measure?
This test checks how efficiently your kidneys filter waste from your blood, giving an overall picture of kidney health.
Why is vitamin D important?
Vitamin D supports bone health, immune function, and mood. Many people run low, particularly in winter months, so it's a commonly checked marker.
Why are vitamin B12 and folate tested?
Both are essential for energy production and red blood cell health. Low levels can cause fatigue and other symptoms that may overlap with hormonal changes.
Why is ferritin measured?
Ferritin reflects your body's iron stores. Low levels can indicate iron deficiency, a common cause of fatigue, particularly in women with heavy periods.
